- Hours of Operation
- Spa Facilities (Sports Club & Wellness Center): 6:00 am – 7:00 pm; Hualalai Salon: 10:00 am – 6:00 pm; Spa Treatments: 8:00 am – 7:00 pm
- Spa services are available to resort guests and club members.
- Reservations
- We highly recommend booking your appointments in advance by calling 808) 325-8440 (in-house, dial 53). You may request a specific service provider, however, we cannot guarantee availability. To reschedule or cancel an appointment, please let us know four (4) hours in advance to avoid being charged in full. The cancellation policy for groups is 14 days in advance of arrival. Please note that services, hours and prices are subject to change with or without notification.
- Arrival
- Services will begin and end at their scheduled time as a courtesy to all our guests. We suggest arriving 30 minutes prior to your scheduled service to allow for a leisurely check-in and time to relax and enjoy our facilities.
- Courtesies
- To preserve the tranquility of our facilities, mobile phones are not allowed in the Spa or Salon.
- Health Considerations
- Please let us know when making your reservation and inform your service provider if you have any health concerns such as medical conditions or allergies, have had recent surgery or illness, or are pregnant. Smoking, and pets (other than service animals) are prohibited in the Spa or Salon.
- Age
- Salon services are available for all ages. Our spa experience is designed for guests fourteen (14) years of age and older.
- Gratuities
- Gratuities in appreciation for excellent service are welcome and are at the guest’s discretion. The general recommended amount is 20% of your total treatment fee(s).