Lead with Care

Grounded in the principles of care, trust and service, all Four Seasons properties globally implement the company’s enhanced health and safety program, Lead With Care. To inform this ongoing implementation, Four Seasons entered into a consulting agreement with Johns Hopkins Medicine International, the global division of health care and research leader Johns Hopkins Medicine.

We have established a dedicated COVID-19 Advisory Board, bringing together Four Seasons leadership and top experts to inform Lead With Care. The Advisory Board reviews and evolves current procedures and remains in close communication with General Managers, property Hygiene Officers and broader hotel teams. For property specific information, please visit our Welcome Back website or see hotel status below.

  • Enhanced Ventilation and Cleanliness

    • Enhanced ventilation in both guest rooms and public areas
    • Rooms disinfected with EPA approved products
    • Increased cleaning of public areas, extra attention to high-touch surfaces

    Enhanced Ventilation and Cleanliness

    • Enhanced ventilation in both guest rooms and public areas
    • Rooms disinfected with EPA approved products
    • Increased cleaning of public areas, extra attention to high-touch surfaces
  • Heightened Guest Safety and Comfort

    • Masks, sanitizer and other health and safety items readily available to guests
    • Embedded physical distancing measures where appropriate
    • Contactless options available for services via Four Seasons App
    • Adherence to local guest mask usage policies
    • Employees will be masked based on local requirements and/or personal choice.

    Heightened Guest Safety and Comfort

    • Masks, sanitizer and other health and safety items readily available to guests
    • Embedded physical distancing measures where appropriate
    • Contactless options available for services via Four Seasons App
    • Adherence to local guest mask usage policies
    • Employees will be masked based on local requirements and/or personal choice.
  • Empowered Employees

    • All employees undergoing regular training, grounded in trust and care
    • Training focuses on empowering employees to deliver program with confidence
    • Hygiene Officer appointed at all Four Seasons properties globally

    Empowered Employees

    • All employees undergoing regular training, grounded in trust and care
    • Training focuses on empowering employees to deliver program with confidence
    • Hygiene Officer appointed at all Four Seasons properties globally
  • Screening and Vaccine Verification

    • Symptom screening of guests and employees
    • Adherence to local requirements for testing or vaccine verification

    Screening and Vaccine Verification

    • Symptom screening of guests and employees
    • Adherence to local requirements for testing or vaccine verification
  • Access to COVID-19 Testing

    • Whether as a departure requirement or simply for peace of mind, all Four Seasons properties globally can facilitate access to COVID-19 testing for guests.
    • For further testing details, as well as pricing information, please contact the respective hotel directly.

    Access to COVID-19 Testing

    • Whether as a departure requirement or simply for peace of mind, all Four Seasons properties globally can facilitate access to COVID-19 testing for guests.
    • For further testing details, as well as pricing information, please contact the respective hotel directly.
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  • Enhanced Ventilation and Cleanliness

    • Enhanced ventilation in both guest rooms and public areas
    • Rooms disinfected with EPA approved products
    • Increased cleaning of public areas, extra attention to high-touch surfaces
  • Heightened Guest Safety and Comfort

    • Masks, sanitizer and other health and safety items readily available to guests
    • Embedded physical distancing measures where appropriate
    • Contactless options available for services via Four Seasons App
    • Adherence to local guest mask usage policies
    • Employees will be masked based on local requirements and/or personal choice.
  • Empowered Employees

    • All employees undergoing regular training, grounded in trust and care
    • Training focuses on empowering employees to deliver program with confidence
    • Hygiene Officer appointed at all Four Seasons properties globally
  • Screening and Vaccine Verification

    • Symptom screening of guests and employees
    • Adherence to local requirements for testing or vaccine verification
  • Access to COVID-19 Testing

    • Whether as a departure requirement or simply for peace of mind, all Four Seasons properties globally can facilitate access to COVID-19 testing for guests.
    • For further testing details, as well as pricing information, please contact the respective hotel directly.
1 / 5

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