Serengeti Tanzania

American Express, MasterCard, Visa, JCB, Diners Club, China Union Pay,

If your arrival is early in the day and you prefer immediate access to your room, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the Lodge. If you choose not to reserve, we will be glad to store your bags and make our fitness facilities available for you to freshen up.

A deposit of 30% of total payment is due within 14 days of confirming the reservation. The remaining 70% of the total payment is due 60 days prior to the scheduled arrival date. Cancellations must be received at least 61 days prior to the scheduled arrival date, or a cancellation charge will apply. Cancellations received between 15 and 60 days prior to scheduled arrival will be subject to a cancellation fee equal to 50% of total accommodation at the contract rate. Cancellations received less than 15 days prior to scheduled arrival will be subject to a cancellation fee equal to 100% of the total for accommodation at the contract rate. When completing your booking, please provide the Lodge with an email address so that we can send a scanned copy of the pro forma invoice, indicating the required initial deposit and final payment amounts. Kindly arrange to email a scanned copy of your bank remittance advice to res.serengeti@fourseasons.com, stating the guest’s full name and arrival date, in order for our reservations department to properly credit your account.

Wire transfer deposits and payments should be directed as follows:
Account Name: Bilila Lodge Investment Limited
Bank: Standard Chartered Bank Tanzania Limited
USD Account Number: 8704014821901
SWIFT Code: SCBLTZTX
Bank Address: PO Box 3000 Sykes Building, Goliondoi Road Arusha, Tanzania

Cancellations for room reservations must be received at least 14 days prior to the expected day of arrival, and policies may differ by arrival date and room type. If cancellation of a guaranteed reservation is not received by the required date, the Lodge will charge for the full duration of the stay. For details of cancellation policies and deposit requirements, please check at time of booking.