Hours
- Daily
- 10:00 am – 10:00 pm Last reservation at 9:00 pm (treatments scheduled after 10:00 pm will incur a 10% charge; service charge may apply) Reservations are required at least 24 hours in advance.
Favourites
A natural balanceOur exclusive bath product integrates the local culture of Hangzhou with Dragon Well tea and green tea essence so that the body can fully absorb antioxidants. The light fragrance helps relax the body and mind.
Five Elements ConsultationUsed as a consultation tool in Traditional Chinese Medicine, the five elements of wood, fire, earth, metal and water are each associated with parts of the body, emotions and seasons. A pre-treatment consultation ensures a personalized experience and includes a series of five elements–related questions. This helps to determine the most appropriate element and treatment for you. Then choose your own five elements massage oil, and take home an advice card on nutrition and home skincare.
Spa & wellness Services
- Body Treatments
Exclusive to our Hotel, our signature fragrances shape these aromatherapy scrubs, baths and steam rituals.
- Signature Collection
Inspired by West Lake’s timeless charm and ancient imperial heritage, these rituals are perfect for guests seeking an immersive spa experience.
- Facial Collection
Indulge in bespoke facials crafted with leading skincare brands worldwide, where meticulous details and refined techniques come together to nurture your skin.
- Finishing Touch Essentials
Elevate your look from fingertips to hairline with our manicure and hair services, the perfect complement to your spa experience.
- Wellness Activities
Take control of your well-being with our range of classes designed to boost physical and mental health.
- Wellness massages
These treatments blend authentic Eastern and Western techniques, with five massage styles designed to follow the Five Elements philosophy.

Relaxation Experiences
Our landscaped gardens make the perfect backdrop for connecting with nature and balancing your mind, body and spirit with yoga sessions.
Miya Zhang Senior Spa Director
Couples’ Treatment RoomTake the time to nurture your connection with a side-by-side couples’ massage or other romantic spa treatment.
Channel your energyWelcome the day with a Tai Chi class outside in one of our secluded garden enclaves, surrounded by rich greenery, traditional pagodas and mountain views.





