5 Lingyin Road, Hangzhou, Zhejiang, 310013

View our hotel status during COVID-19. 86 (571) 8829-8888 Hotel Status

As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.


  • Grand Premier Room patio garden, large round black wicker chair, open villa door
    Garden Terrace Room

    Step onto your conservatory for a breath of fresh air, followed by a moonlit walk around your private garden or pond before heading back inside for a quiet evening and a peaceful night’s sleep.

  • Executive Grand Premier room bed by open corner windows with sheer white curtains
    Panorama Garden Terrace Room

    Take a break from a busy work schedule on your room’s large, open-air terrace that looks onto our idyllic Hotel gardens, while you’re armed with a fresh cup of coffee in the morning and a celebratory cocktail at night.

  • Lagoon Suite living room with modern sofas, chairs, table, art, by sunny dining room
    Lagoon Villa

    This family-friendly villa offers a little extra privacy thanks to a separate king bedroom, a living room and a dining area, as well as plenty of opportunities to marvel at our serene garden and pond from your terrace or beautifully landscaped patio.

  • Side view of Lake Suite villa with sweeping roof, garden over water at night
    West Lake Villa

    Gaze onto your private pond from the living room or from your outside terrace in this villa, while inside, you’ll find traditional architectural elements blended with a modern aesthetic.

  • Presidential Villa with two orange velvet sofas, chairs around modern wood table
    Presidential Villa

    A private main entrance leads you into this palatial, three-storey, Jiang Nan-style residence, whose three bedrooms, private pool, exercise room, entertainment areas and multiple manicured gardens will make large groups and families feel right at home.

featured offer
Eco Tour Family Getaway

Spend quality time together with a family package that includes a birdwatching boat tour, daily breakfast, and much more.

  • offer valid for: Jul 25 2021 – Dec 31 2021
  • minimum stay: 2 nights
  • Reservation must be made at least 1 day in advance


  • Daily breakfast at WL Bistro or through In-Room Dining for two adults and one child under 12 years old
  • One wooden boat experience during your stay (rowboat or electric boat), including a wild-bird discovery experience
  • AVADAR surprise box for children at check-in
  • Access to our STEAM (science, technology, engineering, art and math) educational activities, when available
  • Complimentary meal for children under five years old in WL Bistro when accompanied by an adult
  • Always included for families: Customized family amenity; complimentary extra bed for children under 18 years old; full-day access to our Kids Club
  • Every Saturday: Garden tour with a South China botanical garden expert
  • Additional experiences available for a fee: Family SUP yoga on our infinity pond; Five-Animal Kung Fu Class with a Kung Fu Master in the Hotel's garden (please request these experiences through our Concierge at least one day in advance)
more details
  • Shrubs trees around West Lake, Four Seasons Hotel Hangzhou villas
  • Long private dining table with purple satin linens, coffee, brunch items, pastries
Imperial splendour

A rose-hued light streams through the decorative, carved-wood panels at The SPA.


Tend to body and soul with rituals inspired by 18th-century Emperor Qianlong and his fondness for West Lake at our tranquil SPA, where illuminated floating walkways, intricately carved details and circular doorways will make you feel as though you’ve stepped into a futuristic Chinese palace.

  • Our Award-Winning Signature String Resonance Massage
  • The SPA’s dramatic circular archways

Hangzhou by Four Seasons

There are few places in the world as unique and picturesque as West Lake, where guests can take private breakfasts on the water in a sleek, wooden boat.

Navy Zhu Concierge Manager