Hotel Overview

  • People gathered under gazebo by West Lake at sunset, boat on water

    Watch incredible sunsets over picturesque West Lake.

  • Our secluded Hotel resembles a lakeside village.

  • Dark wood details and abstract art welcome you to our lobby.

  • Living room of a luxury hotel suite

    An open-air terrace looks onto the water from our West Lake Suite.

  • Bedroom with king bed

    Traditional Chinese elements can be found throughout our guest rooms.

  • Presidential Villa with two orange velvet sofas, chairs around modern wood table

    Our Jiang Nan-style Ambassador Villa offers plenty of space to entertain in the large living room.

  • Large round, black, shiny dining table under lantern chandelier at Jin Sha

    Choose from 11, stand-alone, private-dining rooms surrounding a garden lagoon for an intimate dining experience.

  • Woman in red silk robe sits on bench as Tranquil Spa staff pours oil on foot

    Treat yourself to a day at out tranquil Spa to feel completely at ease.

  • Indoor swimming pool under black brick beams, walls, Chinese art

    Enjoy a peaceful swim in our indoor pool.

  • Our favourite way to explore West Lake is aboard a boat.

  • Sunset reflected on West Lake, two cement pagoda structures in water

    The numerous temples, pagodas, gardens and historic structures within the lake are endlessly inspiring.

Accommodations

  • Chinese garden terrace
    Garden Terrace Room

    Step onto your conservatory for a breath of fresh air, followed by a moonlit walk around your private garden or pond before heading back inside for a quiet evening and a peaceful night’s sleep.

  • Luxury hotel guest room featuring king bed and garden views
    Panorama Garden-View Room

    Take a break from a busy work schedule on your room’s large, open-air terrace that looks onto our idyllic Hotel gardens, while you’re armed with a fresh cup of coffee in the morning and a celebratory cocktail at night.

  • Chinese garden with lagoon
    Lagoon Suite

    This family-friendly suite offers a little extra privacy thanks to a separate king bedroom, a living room and a dining area, as well as plenty of opportunities to marvel at our serene garden and pond from your terrace or beautifully landscaped patio.

  • Living room of a luxury hotel suite
    West Lake Suite

    Gaze onto your private pond from the living room or from your outside terrace, while inside, you’ll find traditional architectural elements blended with a modern aesthetic.

Dining

  • Jin Sha dining room with dark red-and-black decor
    Jin Sha
  • Woman and man drink tea near tray of sweets at table under shade of patio umbrella
    WL Bistro

Spa

  • Dark floating walkway down dramatic spa hall past wall with red lights, circular doorways

    Floating walkways take you from room to room

  • Woman in red silk robe sits on bench with small teacup in dark spa

    A warm cup of tea can help quiet your mind between treatments

  • Hands rub woman's bare shoulders during Fusion Massage in spa

    Hot stones help reduce tension during our Fusion Massage

  • Woman rests head on crossed arms on table in dark red-and-black spa

    A soothing bath ritual can help put you at ease and leave you smelling divine

  • Close-up of manicure, hands resting on pillow as nails painted

    Tend to all your finishing touches with our Essentials Collection for hands and feet