Spa Etiquette



Our spa environment is one of safety, tranquility and wellbeing and is accessible only with pre-booked appointments. We are reopening with a limited capacity and with reduced hours in order to promote physical distancing, air flow circulation and deep disinfection of our treatment rooms.

While our spa has always met stringent hygiene requirements, a heightened disinfection program has been implemented through the spa. We will now more visibly display those measures with a specific signage compliant with the local regulations and our Lead With Care program.

A screening procedure including questionnaire and a temperature check will take place for all guests having a treatment.
Our dedicated team wear adequate protective equipment throughout the fitness and spa areas. Your therapist will wear a mask at all times and as an enhanced safety measure will wear gloves and a face shield during facial treatments. Gloves are also worn during body exfoliations while subject to your request during massages.

We ask all our spa guests to wear a mask at all times navigating through the facilities and while having a massage or a body treatment.

Contactless hand sanitizers, disinfecting wipes and additional protective equipment are available around the facility.
Our spa facilities comprising lockers, showers, jacuzzi, steam room and relaxation rooms remain closed at this stage.
We ask our guests to change directly in the treatment room and to arrive at the spa a maximum 15 minutes prior to the appointment time.


The Pearl Spa and Wellness is open daily from 10:00 am until 9:00 pm. Spa services are only available within the spa facility from 10:00 am until 09:00pm. The latest appointment is 8:00 pm for a 60-minute service. 

Our indoor pool is accessible from 7:00 am until 9:00pm.

In-house guests and members can access the fitness centre daily from 7:00 am until 9:00 pm.


At any time should you or a household member feel unwell, have a cough, fever or experience shortness of breath, we recommend you to postpone your spa visit and seek medical assistance.

Refrain from visiting the spa if you are under an isolation or quarantine order or directive.

We encourage you to respect our disinfection and hygiene protocols as highlighted on the signs and to wash your hands before beginning your treatment.

To maximize the benefits of your spa experience, please inform us of any allergies or injuries that may make the treatment you have chosen unsuitable so that we may advise safer alternatives.


We have specially designed treatments for expectant mothers after the first trimester. Allow us to assist you in selecting suitable treatments for this special time. We ask you to consult your physician prior to booking any spa services. 


Out of an abundance of caution, we are not recommending you book treatments for your children. Should you feel comfortable to do so, a parental waiver of liability must be completed for guests ages 12 to 17.


Feel free to request your preference for a specific technician. Our trained professionals properly drape you throughout your service. We strive to fulfill your wishes based upon availability. If you need assistance with anything during your spa experience, such as an adjustment to lighting, sound, temperature or technique, please let your technician know.
You may share any special disinfection or hygiene requests before arriving at the spa in order for our team to
ensure we meet your specific requirements.


We recommend that you book your spa services in advance to guarantee your preferred appointment times. For your convenience, a 10% service charge, 7% municipality fee and 5% VAT on all treatments has already been included to your spa billing. You may communicate with our team using our Four Seasons App and Four Seasons Chat. If you have not already downloaded it, we encourage you to do so by simply downloading from Google Play or the App Store to any mobile device. You can also email us at or call on +971 (0)4 270 7732.


A 4-hour notice is required to cancel or reschedule any spa service in order to avoid full charge.


The perfect gift for a wellness enthusiast, gift cards can be purchased at The Pearl Spa and Wellness.