Service Culture

Many years ago, Four Seasons set out to create a corporate mission statement that would guide the actions of everyone in the organization. Our goals, beliefs and principles are the foundation of the work we do every day on behalf of our guests.

  • Man sits cross-legged, meditates under tree on green lawn near ocean

    Who we are

    We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes, and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discriminating customers, and to maintain our position as the world's premier luxury hospitality company.

  • Woman carries tray with fruity cocktail to guest in lounge chair on sand beach

    What we believe

    Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

  • Smiling doorman in black coat, hat holds open front hotel lobby door

    How we succeed

    We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers and our employees.

  • Smiling man puts lei flower necklace around woman's neck

    How we behave

    We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us.

  • Large silver letters spelling Four Seasons along marble planter with white flowers

    Commitment to an Ethical Culture

    Four Seasons is committed to conducting business in a manner that complies with applicable laws and is – and is perceived to be – consistent with the highest ethical standards, including standards intended to prevent bribery and corruption. Four Seasons is committed to understanding the risks that may compromise these standards and using all reasonable efforts to ensure that those who provide services to and for Four Seasons – including employees, contractors and agents – are aware of and share our commitment to an ethical and anti-bribery culture.