- ARRIVAL AND ETIQUETTE
- Relax and take advantage of our world-class spa facilities for the entire day of your spa treatments. Please arrive 30 minutes prior to your scheduled appointment. This gives us time to help familiarise you with the facilities and allows you to relax before your experiences begin. Please note all treatments end on time, regardless of start time. Please leave jewellery and other valuables in your room safe or the hotel safe.
- ENVIRONMENT
- For your peace and privacy, cell phones and other electronic devices are not permitted. Children must be 14 years of age or older to use the whirlpool, cold plunge pool, sauna or steam room. Spa treatments are available to guests age 12 – 17 when accompanied by an adult. Resort guests and private Club members have full access to all Spa facilities with our compliments. Also, the Spa facilities are available to individuals with booked services, excluding baths.
- ATTIRE
- You will receive a robe and sandals to wear between treatments, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments.
- HEALTH MATTERS
- Please inform us of any health conditions at the time for booking (e.g. high blood pressure, heart condition, allergies, pregnancy) that may require extra attention. You will be asked to complete a medical history form upon arrival, so we can better customise your experience to your needs. For pregnant guests, our spa performs treatments during the second and third trimester only. Drinking alcohol is discouraged in the spa and not suggested before, during and following spa treatments.
- SPA CUISINE
- A variety of health-conscious, heart-smart and nutritious food offerings are available daily from our spa cuisine menu. Whether it be a healthy morning smoothie or mid day snack, we encourage dining in our relaxation lounge or open air spa pool deck. We encourage you to place your spa cuisine food selection upon check in. Please allow 30 minutes for your order to be delivered.
- GIFT CARDS
- Gift cards are available for purchase for all spa and salon packages. Please contact our spa receptionist for further information.
- TAXES AND SERVICE CHARGES
- For your convenience, taxes and service charge have been included in your experiences and packages. Rates are subject to change. Occasionally not all services may be available.
- GRATUITIES
- Gratuities are not included in service pricing with the exception of pre-arranged group bookings and spa packages.
- PAYMENT FOR SERVICES
- We require a valid credit card number to confirm all spa reservations. For your convenience, payment for spa services is settled upon conclusion of your treatment. Room signing privileges are available.
- CANCELLATIONS
- If you must reschedule or cancel any spa appointment, please notify the spa 24 hours in advance to avoid being charged for the service. Missed appointments without proper notice will be charged a full value.