Frequently Asked Questions

  1. What kind of jet do we travel on?

    The custom-configured Four Seasons Private Jet is a first-class-dedicated Airbus A321neo. The aircraft features 48 Italian leather flat-bed seats with 6.5 feet (2 metres) of personal space as well as a dedicated onboard lounge area for relaxing and enjoying your flight. The aircraft is operated by Titan Airways.

  2. Are there arrangements for solo travellers?

    We welcome solo travellers and often have them on our journeys. Our trips provide equal accommodations and experiences for both solo travellers and those travelling with companions. Our journeys are popular with solo guests for a number of reasons, including our style of small group touring which allows for the feeling of traveling with others, our highly customizable experience, and our dedicated journey staff who can help you craft your perfect itinerary on the ground. For more details about the solo traveller experience on our journeys, including seat selection options on the jet, please contact our Guest Relations team.

  3. How do you look after my safety and security?

    Your personal safety is of the utmost importance. Travelling by private jet allows us to operate our global journeys with enhanced flexibility, safety and security far beyond what commercial travel can provide. If it becomes necessary, we can adapt our itinerary to make timely changes to destinations or routings, even while we are in the air. Before and throughout the trip, our advance staff on the ground prepare extensively for our arrival in each destination.

  4. How do you look after my health?

    The fully customized Four Seasons Private Jet has a hospital-grade air filtration system that renews cabin air every two to three minutes, removing 99.9% of particles, viruses and bacteria. A dedicated journey physician travels with us on each journey to support guests, staff and flight crew in staying healthy. Should any health needs arise, the physician will connect with local medical staff if services are needed. Travelling by private jet offers us the ability to change itineraries as needed, at any stage of the journey.

    Private Jet Journeys will adhere to guidelines outlined by the Centers for Disease Control and Prevention (CDC) at the time of departure, as well as any additional practices required in our itinerary destinations. The CDC recommends all vaccines be up to date when travelling. Based on this recommendation, we recommend, but do not require, the COVID-19 vaccine to travel on one of our journeys.

    Please contact our Guest Relations team for any specific questions about our health and safety protocols and they will be happy to assist you.

  5. What is your policy for trip cancellations and refunds?

    Our cancellation and refund policy is outlined in the terms and conditions of the operator-participant contract. Please contact our Guest Relations team for a copy of the contract. We recommend purchasing Trip Cancellation/Interruption Protection. If you are interested in learning more about protecting your journey cost, please contact us to discuss different coverage options.

  6. Who are you partnering with to operate journeys?

    The Four Seasons Private Jet Journeys are sold and operated by TCS World Travel. The aircraft is operated by Titan Airways.

  7. How is my deposit protected?

    When you make a reservation on a Four Seasons Private Jet Journey, your money is protected by surety bonds issued by Siriuspoint America Insurance Company. Please contact us for a copy of the contract including all terms and conditions.

  1. Are there any overnight flights?

    We carefully design our itineraries to optimize timing while providing the ideal guest experience. We avoid overnight flights, allowing you to enjoy the Four Seasons accommodations and the comfort of our award-winning beds each night of the journey. However, the Private Jet offers us the flexibility to travel overnight should weather or unforseen circumstances require it.

  2. Can I choose my jet seat?

    Once we have received your journey deposit, we will reserve seats for you and provide a Jet Seating Diagram for review. All seats on the jet are identical and offer the same amount of personal space. If you prefer to choose alternate seats, you may send us your preferred selection. Seat requests are granted based on availability, and the order in which they are received.

  3. What kind of guests travel on your journeys?

    Our like-minded guests come from all around the world. Our journeys appeal to cultured, well-travelled people seeking unique travel experiences that would not be possible to arrange on your own. Many of our guests become close friends and remain in touch long after returning home from the journey. The majority of our travellers are English-speaking, but for non-English speakers, translators can be arranged at each destination for an additional fee.

  4. Can I join a journey after it has departed, or leave early? Do you offer partial segments to be purchased at reduced rates?

    We are required to observe air and ground travel regulations on our global journeys. Many countries regulate private air travel in/out of their airports and require private flights to arrive and depart with the same passengers. Due to these complexities, we recommend that guests travel with us for the duration of the trip. For this reason, we have one set price that encompasses the entire journey.

    However, we endeavor to accommodate our guests’ individual needs. Depending on the countries involved, you may be able to join a journey after it has started or depart early. The full journey cost would still apply in these cases. Please contact our Guest Relations team to discuss any specific needs you have.

  5. Are children allowed?

    Most of our journeys are designed with adults in mind, with full and diverse itineraries crossing multiple time zones, touring and more that may not be appealing to younger travellers. If you would like to travel with children on these trips, we recommend that you consider only well-travelled, older (12-plus) children. For those who are interested in travelling with younger children, we do offer select family-friendly journeys. Please contact our Guest Relations team to inquire about family trips and discuss the specifics.

  6. What staff accompanies me on the journey?

    The dedicated on-board journey team includes a Director of Guest Experience, Journey Concierge, Journey Manager, Assistant Journey Manager and Executive Chef, as well as a Journey Physician who is chosen by our medical advisors at Boston MD from Harvard University. In addition, the jet flies with an experienced 14-person cabin and flight crew, including seven flight attendants equipped with Four Seasons service training to meet your every need during flight. We also send an Advance Travel Manager ahead to each destination to ensure all arrangements are in place before our arrival and provide additional support on the ground. Please visit our service page for more information about the highly personalized service and passionate care you can expect from the journey team throughout your trip.

  7. What kind of activities can I expect?

    Our journeys are carefully curated to feature unique and inspiring experiences that highlight local culture, history, cuisine, active options and meaningful connections with people and places. In each destination, you will be able to choose from a range of planned excursions and customize your experience based on your interests. From heli-flightseeing over the volcanoes in Kona to a hands-on Thai cooking class in Chiang Mai, there are many opportunities to personalize your trip of a lifetime. Your Guest Services Manager will be available to assist you in choosing your sightseeing activities approximately 5 months prior to departure, but you will also have the freedom and flexibility to change your selections during the journey with the help of the Journey Concierge. This article from Four Seasons Magazine offers a guest’s perspective on the kinds of tailored activities to choose from on our trips.

  8. Are all tours done in groups?

    We offer a variety of immersive activities in each destination to ensure the itinerary is as unique as each of our guests. The most popular activities are conducted in small groups of 6 to 8 people maximum, with private guides for each group. All tours are conducted in English using the best local guides. Should you prefer to leave your days fully flexible or experience any activities on your own, we can also arrange personal tours just for you at an additional cost.

  9. What category room will I be staying in?

    We reserve the highest category deluxe rooms at each property as the reserved room for the journey. You will also have the option to upgrade to a wide variety of suites based on availability.

  10. Are all meals included?

    All meals are included in the cost of the trip, from the welcome dinner beginning at the first destination through breakfast at your leisure on the final morning. Most meals in our destinations will be at your leisure, where you will be free to dine on your own or with new friends. We will provide a curated list of dining options, including local restaurants in urban destinations. The Journey Concierge will assist with dinner reservations ahead of arrival. You can also expect a group gathering in each destination that allows you to mingle and connect with your fellow travellers. All of the in-flight menus are developed and overseen by the Four Seasons Executive Chef throughout the journey. We endeavor to incorporate local flavours and ingredients to further enhance your dining experiences.

  11. What if I have special dietary restrictions?

    Your Guest Services Manager will contact you shortly after your booking is confirmed to obtain information about yourself, including any special dietary requirements. Our Executive Chef designs the in-flight menus with dietary restrictions in mind, and will oversee all meal preparation for on-board meals and group events. Our Four Seasons journey team will also ensure that all your dietary needs are met throughout the journey at each destination.

  12. What beverages are included?

    All beverages, including alcohol, are included while on board the private jet. For group meals and hosted cocktail receptions, an extensive variety of beverages will be provided including beer, wine, soft drinks and cocktails. For à la carte lunch and dinner, any soft drinks, wines offered by the glass, beer, and cocktails are included. Complimentary filtered water is available at all times while touring and in our hotels. 

  13. Does the journey include any insurance coverage?

    All guests on our Private Jet Journeys automatically receive emergency medical assistance, including coverage for up to USD 100,000 in medical evacuation and coverage for up to USD 50,000 in medical expenses for covered reasons. Optional travel protection can also be purchased. Coverage for different situations, such as medical emergencies at home prior to or when on a trip, varies widely.

  14. What is not included in the trip cost?

    The program does not include: airfare to and from your home city; passport and visa fees; personal expenses such as laundry or telephone charges, optional additional activities, such as golf fees, spa services not covered by resort credits, private cars and drivers and private touring; and top-shelf liquor, premium bottles of wine, and snacks consumed outside of flights on the private jet and regular daily meals.

  15. Can you help with my commercial airline reservations?

    Your Guest Services Manager can assist with booking your commercial air to and from your home. Please note that due to increased airline restrictions, we are unable to book award reservations using air miles or mileage upgrades. 

  16. Do I need visas for the trip?

    Our itineraries have different visa requirements. When you book your trip, we will outline visa and passport requirements and help facilitate the procurement of any visas, but it is ultimately each traveller’s responsibility to obtain the required visas to travel. Please note that you will also need a passport that is valid for at least six months beyond the travel dates and has at least eight blank pages.

  17. How much luggage am I allowed to bring, and who handles the luggage?

    You may bring two suitcases each weighing 50 pounds or less, along with a small bag and personal item. Your Assistant Journey Manager will be managing your luggage from the start of the journey until you arrive in the final destination. We will provide a detailed packing list closer to departure.

  18. What can I bring on board the aircraft?

    For carry-on luggage, we recommend one small bag for items such as books, iPads and personal items, along with one other personal bag such as a purse or camera bag. Most countries have similar liquid restrictions to TSA regulations, so any liquids, aerosols, gels, creams and pastes taken onboard should be in containers that are 3.4 ounces (100 milliliters) or less per item. Your bags must fit in the overhead compartment, and please keep in mind while packing your carry-on that you will be carrying it on and off the jet, often using jet stairs. For your convenience, you can leave personal items on the aircraft that you plan to use only while on the jet. In addition, a bespoke cabin bag is also provided for you on the jet and is yours to keep.

  19. What should I pack?

    Clothing varies by destination and activity, so we will provide you with a detailed packing list prior to your departure. Laundry services are available at all of our hotels, and we always recommend you leave extra space in your suitcase for shopping. For more specific details on packing, you are always welcome to contact your Guest Services Manager.

  20. Do you have a sustainability program?

    Four Seasons has a strong history of supporting our communities and the environment. Through our Environmental, Social and Governance (ESG) program, Four Seasons for Good, we seek to preserve and regenerate the beautiful places in which we operate, and leave a positive, enduring impact on our communities.

    Four Seasons and our jet experience partner TCS World Travel (TCS) are committed to reducing the environmental impact of the Four Seasons Private Jet Experience. TCS acknowledges the Four Seasons Supplier Code of Conduct, Environmental Policy, and Human Rights Policy. TCS ensures that all Four Seasons Private Jet Experience partners are informed of and expected to comply with TCS’ parent company Travelopia’s Supplier Code of Conduct and Minimum Standards for Sustainable and Responsible Travel.

    To reduce carbon emissions, the new Airbus A321neo is one of the most fuel-efficient commercial jets available. The Jet generates significantly lower carbon emissions and engine noise than comparable aircraft. Additionally, itineraries are designed so that passengers spend less time on the aircraft than if they were to visit each destination commercially. Emissions from each route are currently calculated and fully offset using high quality carbon offsets that meet Plan Vivo or Verra certifications. TCS and its parent company Travelopia are planning to invest in a climate and nature project designed to support blue carbon removal and storage, ocean-ecosystem restoration and community empowerment.

    In alignment with Four Seasons’ commitment to sustainable food and beverage, TCS is taking steps to source sustainably and locally, and reduce in-flight waste, including providing guests with reusable water bottles to reduce single use plastics.

    All Four Seasons Jet Experience partners, including safari operators, must adhere to the TCS parent company Travelopia’s Animal Welfare Policy, which ensures any animal interactions are carefully managed and aligned with the standards established by the Association of British Travel Agents’ Animal Welfare Guidelines. TCS supports the work of Gorilla Doctors, a group dedicated to conserving wild mountain and Eastern lowland gorillas through lifesaving, hands-on veterinary medicine in Rwanda, Uganda and the Democratic Republic of the Congo (DRC). Guests have the opportunity to engage with this project during visits to Rwanda. For every Jet trip, TCS World Travel donates USD 10,000 to the Vayu Foundation to support the development and distribution of innovative technologies to prevent maternal death during childbirth and non-invasive ventilators for infants in more than 22 countries.

    In addition to the actions being taken onboard the Jet, Four Seasons properties that are part of the Four Seasons Private Jet Experience itineraries also take part in local efforts to reduce environmental impact and create positive social impact. Each hotel has developed local initiatives that demonstrate their commitment to our values, and many of these efforts are available for guest participation. Each hotel’s specific Four Seasons for Good initiatives can be viewed on its webpage, found under Services and Amenities.

  21. Who can I contact if I have additional questions?

    Our Guest Relations and Guest Services departments are happy to assist in answering any of your questions. Please call +1 (888) 215-2728 (North America) or +1 (206) 753-0048 (worldwide), Monday through Friday from 8:00 am to 5:00 pm Pacific Time, or email