• Guests of Luceo Spa must be a minimum of 16 years of age. Nail services are available for patrons under the age of 16 when they are accompanied by an adult.
• We recommend that you book your spa treatments in advance to guarantee your preferred dates and times.
• At the time of booking, please advise the Spa of your preference for a male or female therapist and all health considerations we should be aware of, such as pregnancy, allergies, high blood pressure, physical ailments or disabilities.
• Please note that only facials and nail services are available for women in their first trimester of pregnancy.
• Our spa therapists are highly skilled and professional. You will be professionally draped at all times. We recommend that you remove all clothes for body treatments; however, please feel free to wear whatever is comfortable for you. Disposable undergarments are available in each treatment room for your convenience.
• For the comfort and relaxation of all, cell phone use is not permitted in the Spa.
• Luceo Spa is a non-smoking environment.
• Luceo Spa is not responsible for any lost or stolen items.
• Gift certificates are available at spa reception.
We recommend that you arrive at Luceo Spa at least 30 minutes prior to your scheduled appointment time to enjoy use of the facilities. The Spa offers a serenity pool, dry sauna, steam room and fitness centre. We recommend showering prior to your service in order to receive the maximum benefits from the treatment oils and creams. Please note that should you arrive late for your treatment, your treatment may be shortened with no reduction in price.
Should you need to cancel or reschedule your appointment, we require four hours’ advance notice. A penalty fee equal to the full cost of the booked treatment will apply to late cancellations.