- ARRIVAL
- Please arrive at least 15–20 minutes prior to your scheduled appointment to allow time to check in, complete the Lifestyle Assessment form (if not done prior to arrival) and change. Our team will provide you with a brief orientation of facilities along with a locker, robe and slippers. Complimentary valet parking is available.
- PERSONAL COMFORT
- We will provide you with a locker, slippers and a plush robe at check in. For your service, please dress down to your comfort level. Undergarments may be worn during treatments if desired. Our therapists are trained in proper draping techniques to ensure your total privacy and comfort.
- SPA AMENITIES
- Our spa facilities are completely gender separate. Each facility includes a eucalyptus steam room, dry sauna, showers and a relaxation area. The showers are fully stocked with shampoo, conditioner, body wash and shaving cream. Grooming areas are stocked with razors, hairbrushes, Q-tips, cotton pads, body lotion, sunscreen, deodorant and hairspray.
- FOOD & BEVERAGE
- Outside food and alcohol are not permitted. The spa offers a variety of flavoured waters and a selection of hot teas along with delicious chia seed shortbread cookies.
- TRANQUILITY
- With tranquility in mind, we require that cell phones and electronic devices be turned to silent mode and be used discreetly while at the spa. To respect the privacy of others, no photographs, videos or other social media recordings are allowed should other guests be present.
- TARDINESS AND CANCELLATION
- Tardiness will shorten the length of your service, lessening its effectiveness and your pleasure. Your service will end on time so as to not delay the following guest. We do maintain a 12-hour change and cancellation policy to avoid a full-service charge.
- AGE REQUIREMENT
- The minimum age for receiving a spa service is 12 years of age. Younger guests can enjoy salon services. Parent/Guardian is required to sign a liability waiver at check in for children under the age of 16 for facial treatments and for children under the age of 18 for any massage or body treatment.
FAQ
We recommend arriving at least 30 minutes prior to your appointment to allow time to relax and enjoy spa amenities.
Comfortable attire is recommended. Robes, slippers, and secure lockers are provided for your convenience during your visit.
The spa environment is designed for adult relaxation; however, select services may be available for guests 12+ with parent consent on the spa’s underage form.
We kindly request at least 12 hours’ notice for cancellations or changes to avoid applicable fees.
To preserve a peaceful environment, we ask that phones be silenced and used discreetly in designated areas only.
Outside food and beverages are not permitted; however, refreshments are available within the spa.