- Arrival & Attire
- Please arrive at least 15 minutes before your appointment. A robe, towel, slippers, and locker will be provided. Swimwear is required in all hydrotherapy areas. Undergarments may be worn during treatments; our therapists ensure professional draping for your privacy.
- Reservations & Cancellations
- We recommend booking in advance. Kindly provide a minimum of 12 hours’ notice for changes or cancellations. Cancellations made with less than 12 hours’ notice or missed appointments will incur the full treatment fee.
- Late Arrivals
- Out of respect for all guests, late arrivals may result in a shortened treatment time.
- Medical Conditions
- Please inform us of any health conditions, allergies, or special requirements at the time of booking. Treatments are available from the second trimester of pregnancy onwards. We advise avoiding alcohol and refraining from sun exposure for at least six hours after treatment.
- Age Policy
- Spa access is reserved for guests aged 12 and above, accompanied by an adult. Treatments for guests under 18 must be conducted in the presence of a parent or guardian. Access to fitness facilities is reserved for guests 16 and older.
- Valuables
- Please leave valuables in your room; the spa cannot be held responsible for lost or forgotten items.
- Phones & Tranquillity
- To preserve serenity, please keep mobile phones on silent and use them discreetly. Photography and social media sharing are not permitted within the spa.
- Respectful Conduct
- We uphold a zero-tolerance policy toward any form of inappropriate behavior or harassment. Any disrespectful conduct will result in immediate removal from the spa.