{"id":148825,"date":"2016-04-27T14:09:16","date_gmt":"2016-04-27T18:09:16","guid":{"rendered":"https:\/\/www.fourseasons.com\/magazine\/?p=148825"},"modified":"2025-01-21T13:50:42","modified_gmt":"2025-01-21T18:50:42","slug":"our-60th-anniversary","status":"publish","type":"post","link":"https:\/\/www.fourseasons.com\/magazine\/discover\/our-60th-anniversary\/","title":{"rendered":"The Faces of Four Seasons"},"content":{"rendered":"
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Sixty years ago, a young Toronto builder opened the doors of his completed construction project. While he was proud of his craftsmanship, the architectural details were never meant to be the main draw. Isadore Sharp created this hotel, the very first Four Seasons<\/a> property, with hospitality as the foundation and the Golden Rule \u2013 treating others as you\u2019d like to be treated \u2013 as the bedrock.<\/p>\n

Over the past six decades, Four Seasons has built its brand by prioritizing people: its guests, of course, but also its team members, who are the hearts, minds and hands of the brand. The people who bring Four Seasons service to life do so through small touches, like surprising a young guest with sunglasses for all of her stuffed animals, and by dreaming up and implementing industry-first initiatives to take the guest experience to the next level, such as the launch of the Four Seasons Private Jet<\/a>.<\/p>\n

In this three-part series, we\u2019ll introduce you to 60 Four Seasons people who share what they\u2019ve learned, what they love and what they\u2019re looking forward to, starting here with the 2000s to present. Over the next few months we\u2019ll go back in time, culminating with the brand\u2019s founding \u2013 and its founder, Mr. Sharp. We\u2019re proud and grateful to celebrate him and the people who continue to make his dream a reality.<\/p>\n<\/p><\/div>\n<\/div>\n

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\n \"Jtt <\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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2010 to Present: Innovation Takes Flight<\/h2>\n<\/header>\n
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The last 11 years have seen many Four Seasons firsts, including the launch of the Private Jet and expansion into new countries and regions.<\/em><\/p>\n

Chenin Mathews joined Four Seasons Resort Hualalai<\/a> in 2011 and has been there ever since \u2013 aside from a few jaunts around the globe aboard the Four Seasons Private Jet. Whether she\u2019s acting as Chef Concierge at the Resort or as Onboard Journey Concierge with the Private Jet, she\u2019s happily welcoming guests and making sure they have everything they could want or need.<\/p>\n

When it launched in 2015, the Private Jet took Four Seasons innovation to a whole new level. \u201cFour Seasons has always been a pioneer in the hospitality world in so many ways, and the Private Jet fits in that continued expansion of guest-centric experiences. It just seems natural that Four Seasons would find a way to offer these \u2018once-in-a-lifetime\u2019 trips that you then can\u2019t resist taking again with a different itinerary or travel partner,\u201d Mathews says. \u201cOne day you are in the mountains of Chiang Mai, and the next you are in the bustling city of Dubai. Your senses are constantly engaged. Seeing guests fall in love with different locations around the world is always a highlight for me.\u201d<\/p>\n

In the years since 2010, Four Seasons has expanded globally, always emphasizing service and innovation. New properties and new technologies continue to add depth and breadth to the Four Seasons experience. There have been quite a few Four Seasons firsts in the past decade: the first property in sub-Saharan Africa, in 2012; the addition of a private island and private overnight yacht, both in the Maldives, in 2016; the first property in Greece and the first stand-alone Four Seasons Private Residence, in London, both in 2019; and the first property in Spain in 2020. Private Jet itineraries include stops at several of these new properties.<\/p>\n

The well-appointed aircraft and carefully selected destinations are just the start of the experience. \u201cLuxury doesn\u2019t show up just in the product of the Private Jet, the places we visit, and the food and experiences you get to enjoy,\u201d Mathews says. \u201cIt\u2019s also in the worry-free travel \u2013 knowing your luggage will be at your room without you ever having to touch it, or enjoying expedited entry into countries and travelling faster within cities thanks to special escorts. The itinerary offers you a base expectation, but we customize it every step of the way to fit your desires and your needs.\u201d<\/p>\n<\/p><\/div>\n<\/div>\n

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\n \"Chenin <\/p>\n
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Chenin Mathews, Onboard Journey Concierge, Four Seasons Private Jet, and Chef Concierge, Four Seasons Resort Hualalai:<\/b> \u201cFour Seasons has always been a pioneer in the hospitality world in so many ways, and the Private Jet fits in that continued expansion of guest-centric experiences.\u201d<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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\n \"Talha <\/p>\n
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Talha Barkin, Executive Chef, Four Seasons Hotel Baku: <\/b> \u201cHaving lived in many different countries throughout the years, I most enjoy sharing the different tastes and flavours of my culinary journey, infused with my own interpretation. It is my constant hope that my passion for what I do is expressed in my every creation.”<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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\n \"Carolina <\/p>\n
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Carolina Angarita, Director of Private Residences, Four Seasons Resort and Residences Vail: <\/b> \u201cI am looking forward to seeing and being a part of the evolution of our Private Residences and Villa & Residence Rentals portfolio. It has seen phenomenal growth over the past few years, and especially over the past two years in Vail, and I\u2019m excited to be a part of the team. It\u2019s a wonderful opportunity to get to know our owners.\u201d<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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\n \"Doug <\/p>\n
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Doug Dalton, Director of Security, Four Seasons Hotel Denver: <\/b>\u201cI\u2019m passionate about taking care of people. This includes guests as well as my colleagues. I love meeting and getting to know our guests and leveraging my security expertise to best meet their specific needs.”<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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\n \"Paul <\/p>\n
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Paul Acosta, Department Head, Rooms Division, Four Seasons Hotel New York Downtown: <\/b> \u201cI tell my team constantly, \u2018If it comes from your heart, you are not going to fail!\u2019 The new locations are exciting, but what I find most innovative are the ways we are branching out in residential and Private Jet experiences. Our care and kindness are in the roots of the hotels; now new trees are starting to spring up from it.\u201d<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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\n \"Macall <\/p>\n
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Macall Newman, Director of Rooms and Residences, Four Seasons Resort Koh Samui: <\/b> \u201cOver the past decade with Four Seasons, I have continuously been astounded by our heart, resilience and passion. While I love the big gestures made to \u2018wow\u2019 a guest, I find so much joy in the small and unexpected touches. So much has changed in 60 years, but the backbone of care and the belief in our people have been constant.\u201d<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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\n \"Richard <\/p>\n
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Richard Ffrench, Banquet Captain, Four Seasons Hotel Philadelphia at Comcast Center:<\/b> \u201cWhen I think about the future of Four Seasons, I most look forward to seeing and being a part of the transition and transformation of how Four Seasons adapts, evolves and still excels as a luxury brand in the age of technology, continually proving that technology doesn\u2019t mean service will be compromised, but rather enhanced.\u201d<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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\n \"Ali <\/p>\n
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Ali Ender, Front Desk Manager, Four Seasons Hotel Hampshire: <\/b> \u201cSimple acts can mean a great deal to a guest. One time, a guest was running late to a wedding and found that his shoes did not have their laces. My colleague realized he had the solution \u2013 on his feet. Without hesitation, he gave his shoelaces to the guest. Four Seasons provides genuine and heartfelt care, sometimes in the most unexpected way.\u201d<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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\n \"Chef <\/p>\n
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Anchalee Luadkham, Senior Chef de Cuisine, Four Seasons Resort Chiang Mai:<\/b> \u201cI have grown up all my life in Northern Thailand and am committed to the Lanna culture. I like to share my culture by bringing relevant local stories and techniques to my dishes. My personal vision for the future is to make KHAO by Four Seasons a Michelin-starred restaurant!\u201d<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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\n \"Philip <\/p>\n
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Philip Bischoff, Beverage Manager, BKK Social Club, Four Seasons Hotel Bangkok at Chao Phraya River and Beverage Ambassador, Four Seasons Asia Pacific: <\/b>\u201cWhat I truly find inspiring at Four Seasons is to see how everyone is striving to create amazing experiences for our guests. It\u2019s just great to have the opportunities to make people happy. We love to share our knowledge about the drinks we create. I believe that is the best way to connect with people.\u201d<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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