Since our early days, Four Seasons has been guided by the timeless wisdom of the Golden Rule: to treat others as you would have them treat you. During these uncertain times, the Golden Rule is a beacon that shapes the way forward.
At Four Seasons, this means caring for each other, taking responsible actions to stop the spread of COVID-19, and protecting our people and all who choose to stay or live with us. Importantly, it also means continuing to offer a comforting and enjoyable experience to our guests and residents, and a safe workplace for our employees around the world.
As we look ahead to the future of hospitality and travel, we are implementing full-scale enhancements to our already stringent health and safety procedures. We have embarked on an important collaboration with Johns Hopkins Medicine International, the global division of health care and research leader Johns Hopkins Medicine, to validate our new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation.
Grounded in health care expertise and enabled by access to leading technologies and tools, Lead With Care sets out clear procedures that educate and empower employees to take care of guests and each other. The program is focused on providing care, confidence and comfort within the new COVID-19 environment and beyond.
We are pleased to collaborate with the world’s leading experts at Johns Hopkins on this important initiative, and we encourage you to learn more about Lead With Care here.
The Four Seasons experience may look different in this new environment, but it will feel the same; ultimately, it will still be our people delivering the same attention to detail, intuitive service and personalized care for which our brand is known and trusted for the world over. A key part of this service experience will continue to be the Four Seasons App. As one of the only industry platforms powered by real people on property, this award-winning service will further allow guests to control how they engage with our employees – limiting face-to-face interactions while maintaining the highest levels of Four Seasons service that our guests know and love. Features include the ability to make and manage reservations, request luggage pickup, airport transfers, room service, restaurant and spa reservations, and much more. Wait-free check-in and check-out is also offered, while Four Seasons Chat integration offers instant translation of 100+ languages giving guests the option of contactless engagement throughout their stay.
We also understand your need for flexibility when planning future travel and visits to your local Four Seasons hotel or resort. To that end, we encourage you to review our latest cancellation policy here, and to contact a member of our reservations team to discuss your future plans.
At Four Seasons, we remain wholly filled with a love of travel. Our brand is much more than a collection of hotels, resorts and residences. We are a community of travellers – people who are passionate about the world around us, in awe of its wonders, and continuously inspired to share their travel experiences with others. We invite you to continue to join us online and share your favourite travel stories and memories, as well as the people and places inspiring your future travels.
Thank you for your understanding and support during this challenging time; we look forward to welcoming you again soon.
President and CEO
Four Seasons Hotels and Resorts