At Four Seasons, we are entirely focused on the experience of our guests and our priority, always, is your health and safety. Now, more than ever, in light of the evolving COVID-19 (Coronavirus) situation, we are focused on the health and safety of all our guests, residents and employees, without compromising the quality of your experience when you stay with us.
We are adhering to the latest information, protocols and tools from the world’s leading health experts and government authorities – including the World Health Organization and Centers for Disease Control – to maximize the effectiveness of our response.
For so many of us, travel is a necessary and rewarding part of our lives. At all Four Seasons locations around the world, we have taken precautionary measures to ensure your wellbeing, along with that of your fellow travellers and our employees. We have heightened our already stringent practices around food handling, sanitization, disinfection and cleaning, plus specific measures based on the guidance of local health authorities and the current situation in each country and region where we operate.
In addition to these measures, we encourage you to learn more about what you can do to travel more safely. The World Health Organization has several recommendations to reduce exposure to a range of illnesses, including hand and respiratory hygiene as well as safe food practices.
As you consider your upcoming travel plans, we want to make the experience as worry-free as possible. To offer you flexibility in your travel plans we are waiving cancellation fees until April 30, 2020 for any existing and new individual reservations at all Four Seasons Hotels and Resorts worldwide. For additional details see here.
We are doing everything we can to provide a safe, seamless and ultimately enjoyable Four Seasons experience when you visit us. Thank you for your understanding and cooperation. We know that you share our love of travel and we look forward to welcoming you to Four Seasons soon.
President and CEO
Four Seasons Hotels and Resorts