COVID-19 POLICIES

All Four Seasons hotels and resorts worldwide are implementing the following policies:

  • For guests with existing individual reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 24 hours prior to arrival, as long as the change or cancellation is made by December 31, 2020*. Some exclusions may apply during holiday periods, and to certain promotional rates including the Make Time to Connect offer. Please note that changes to an existing reservation will be subject to availability and any rate differences.
  • For guests making new individual reservations for any future arrival date, including pre-paid reservations with pre-paid deposits, between today and December 31, 2020, changes or cancellations are permitted at no charge up to 24 hours before your scheduled arrival date.* Some exclusions may apply during holiday periods, and to certain promotional rates including the Make Time to Connect offer. Please note that changes to an existing reservation will be subject to availability and any rate differences.

*Important Information:

  • Some exclusions apply including periods with special event restrictions, during peak demand periods such as holidays and to certain promotional rates including the Make Time to Connect offer.  Please refer to individual property rate rules for details.
  • For reservations booked via online travel agents or other third-party travel professionals, please contact the booking provider for information on their policies.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • For group bookings we will work closely with you to manage any changes on a case by case basis. Our hotels are actively supporting customers to address the needs of each group, including moving event dates to another time. For questions on terms and conditions of group contracts please contact the hotel directly to discuss further.

 

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