- Reservations
- We recommend that you reserve all spa treatments in advance to ensure the availability of your preferred times. Reservations may be made in person, by phone or e-mail.
- Punctuality
- Please arrive at least 30 minutes prior to your scheduled appointment. This allows sufficient time for check-in and changing. As a courtesy to the next guest, late arrival will not guarantee your full treatment time.
- Cancellations
- Your appointment time is reserved especially for you. If you fail to arrive, or cancel or change your appointment within four hours of the treatment time, a 100% cancellation fee will apply. You may charge spa treatments and purchases to yout room. Day spa guests may pay with cash or credit card. All prices are in Chinese yuan.
- Age Range
- Guests ages 12 to 18 are welcome to enjoy spa treatments when accompanied by a parent or other adult.
- Attire
- Most treatments are enjoyed without clothing. Our therapists are skilled in draping procedures to ensure your comfort and privacy. Undergarments may be worn if you wish. Robes, slippers and disposable underwear are available.
- Special Requests
- Please let us know if we can adjust the pressure of your treatment, music volume or room temperature.
- Spa Etiquette
- The Spa provides a tranquil, stress-reducing experience. As a courtesy to other guests, please silence your mobile phone and other mobile devices. Smoking is not allowed.
- Medical Conditions
- Please inform us of any special needs that may require attention, such as pregnancy, allergies or sensitivities. Alcohol consumption is not recommended before, during or immediately following your treatment.