Does your hotel offer wheelchair-accessible rooms?
Yes, certain guest rooms have wide, wheelchair-accessible doors, lowered peepholes, lowered light switches, grab bars for the bathtub and toilet and roll-in showers. Please contact the Hotel directly to make special arrangements.
What business amenities do you offer?
The Hotel has a 24-hour business centre, equipped with two work stations, two printers, a scanner, lounge chairs and a TV. In-room printers, scanners and laptops are available on request at the Front Desk. For business events, we offer 3,444 square feet of function space including large ballrooms and smaller meeting. Our dedicated meeting coordinators will assist with all of your event-planning needs.
How can I plan a special event?
Our hotel's main ballroom can accommodate a sit-down dinner for up to 180 guests, while our more intimate meeting rooms are the ideal spaces for conferences of up to 30 guests. Please visit our Function Rooms page for more details on our event venues. Private dinners for up to 16 people can also be hosted at our Jin Sha Chinese restaurant private dining room. Please contact the Concierge to get in touch with one of our Wedding Specialists or Conference Services Managers, who will be happy to assist you with all your event-planning needs.
What are the parking options at the Hotel?
Our Hotel guests can make use of our both West Wing and East Wing underground parking garage, free of charge.
What are my travel options from the airport to the property?
From the airport, we can arrange a limousine directly to the Hotel, which is about 75 minutes away. Taxi service is also available. Please call the Concierge to assist you in confirming rates, or visit our directions and maps page.
What activities or experiences do you offer for couples?
Couples are sure to enjoy specially tailored spa treatments in our imperial SPA treatment room, taste a Four Seasons jet cocktail with stunning West Lake views. Private garden dining can be arranged at our Jin Sha and WL Bistro restaurant. Learn more about our romantic experiences.
Do you have a pool(s) at the Hotel?
We have a year-round heated indoor pool where comfortable daybeds are perfect for lounging after an invigorating swim or a refreshing dip. The indoor pool is open daily from 6:00 am to 9:00 pm. We also have an infinity pond which is part of a calm garden oasis that overlooks picturesque West Lake.
What attractions are nearby? What is the best way to get there from the Hotel?
Four Seasons Hotel Hangzhou at West Lake is centrally located. Entering Hangzhou's central West Lake area is like visiting the world's largest traditional Chinese garden, with ancient temples, pagodas and delicate bridges. A full list of nearby attractions can be found on our Destination page.
Do you have a fitness centre? If so, what kind of equipment does it have? What are the hours?
Yes, our Fitness Centre offers free weights, weight-training machines and cardiovascluar machines. Private spinning classes and personal training sessions are also available. Our Fitness Centre operates 24 hours a day, with fitness attendants on hand from 6:00 am to 9:00 pm.
Does the Hotel provide special rates, packages, promotions or offers?
Yes, we offer promotions due to different seasons or special activities and they can be located on our Offers page. Group planners may interested in our special event promotions, found on our group offers page. We also provide various wedding packages for weddings held in the Hotel, which can be found on our Weddings page.