Etiquette

YOUR NEW SPA ENVIRONMENT: Our spa environment is one of safety, tranquility and wellbeing and is accessible only with pre-booked appointments. We are reopening with a limited capacity and with reduced hours in order to promote physical distancing, air flow circulation and deep disinfection of our treatment rooms. While our spa has always met stringent hygiene requirements, a heightened disinfection program has been implemented through the spa. We will now more visibly display those measures with a specific signage compliant with the local regulations and our Lead With Care program. A screening procedure including questionnaire and a temperature check will take place for all guests having a treatment. Mask wearing is optional for our employees and guests. As an enhanced safety measure, a portable HEPA air filter is run during the course of your treatment. During facial treatments, your therapist will wear a mask as per the recommendation of our Lead With Care program. Gloves are also worn during body exfoliations and facials while subject to your request during body treatments. Contactless hand sanitizers, disinfecting wipes and additional protective equipment are available around the facility.

HEALTH: At any time should you or a household member feel unwell, have a cough, fever or experience shortness of breath, we recommend you to postpone your spa visit and seek medical assistance. Refrain from visiting the spa if you are under an isolation or quarantine order or directive. We encourage you to respect our disinfection and hygiene protocols as highlighted on the signs and to wash your hands before beginning your treatment. To maximize the benefits of your spa experience, please inform us of any allergies or injuries that may make the treatment you have chosen unsuitable so that we may advise safer alternatives.

SPECIAL REQUESTS: Feel free to request your preference for a specific technician. Our trained professionals properly drape you throughout your service. We strive to fulfill your wishes based upon availability. If you need assistance with anything during your spa experience, such as an adjustment to lighting, sound, temperature or technique, please let your technician know. You may share any special disinfection or hygiene requests before arriving at the spa in order for our team to ensure we meet your specific requirements.

APPOINTMENTS: We recommend that you book your spa services in advance to guarantee your preferred appointment times. For your convenience, a 10% service charge, 7% municipality fee and 5% VAT on all treatments has already been included to your spa billing. You may communicate with our team using our Four Seasons App and Four Seasons Chat. If you have not already downloaded it, we encourage you to do so by simply downloading from Google Play or the App Store to any mobile device. You can also email us at ThePearlSpa.DIFC@fourseasons.com or call on +971 (0)4 506 0333.