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Check-in time and policies

Check-in time

3:00 pm

Check-out time

12:00 noon

Early arrivals and late departures

If your arrival is early in the day and you prefer immediate access to your room, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the Hotel. If you choose not to reserve, we will be glad to store your bags and make our spa facilities available for you to freshen up.

Guaranteed reservations and deposits

At Four Seasons, a guaranteed reservation assures you of a room even if you check in late (after 6:00 pm). If a room is not available, we will arrange your accommodation in another hotel at our expense, and provide transportation to and from Four Seasons as reasonable. All reservations made through the web site must be guaranteed to a major credit card. Certain arrival dates and rates may require a deposit. Please check for full deposit requirements at time of booking.

Cancellation policy

Cancellations for a hotel room reservation must be received 24 hours prior to 6:00 pm on the expected day of arrival, with the exception of reservations for the Presidential Suite, for which a 48-hour cancellation policy applies. If cancellation of a guaranteed reservation is not received by the required date, the Hotel will charge for one night's accommodation. For details of cancellation policies and deposit requirements, please check at time of booking.

Credit cards

The following cards are accepted at the Hotel:

• American Express
• China Unionpay
• Diners Club
• Japan Credit Bureau (JCB)
• MasterCard
• Visa

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