Frequently Asked Questions
How can I buy a gift certificate?
Guests are welcome to purchase gift certificates in person at the Spa located on level 6 of Four Seasons Hotel or via email to email@example.com.
What is the dress code at the Spa?
Bathrobes and slippers are supplied in your locker and you are welcome to use the disposable underwear available should you feel more comfortable.
Are there age restrictions for treatments and facilities?
Children under 16 years old are not permitted to use any Spa facilities. Guests under 18 years old require supervision by a guardian for any Spa treatment.
Is there a service charge?
Yes. All treatments are subject to a 10% service charge.
What should I do with my mobile phone?
Mobile phones are not permitted in the treatment rooms and Nail Bar, and must be kept silent or turned off when you are in the Spa.
Do you have couple rooms?
Yes. We have ten couple rooms and you may request this upon reservation.
What facial products are used?
We use three different skin product lines: Biologique Recherche (Paris), Epicuren® (California) and Julisis.
What products are used inside the facilities?
We use our own blended Four Seasons brand and it is available for purchase at the Spatique Tel: (852) 3196-8900
What methods of payment do you accept?
We accept credit card (Visa, Master, American Express, Diners, JCB), cash and Union Pay.
What should I do if I want to cancel my booking?
If you need to cancel or reschedule, please let us know 12 hours before your appointment. If you are unable to let us know in advance, a 100% cancellation fee will apply.
Can I park my car at Four Seasons Hotel?
If you are visiting us as a Day Spa guest, there is no stress about where to park as we offer complimentary valet parking at the Hotel for the duration of your treatment. Please ask our Spa Concierge to stamp your parking ticket.
How about group bookings or celebrations?
We welcome you to come with friends! In order to confirm four or more guests in a single party, full advance payment will be required, and any cancellations should be made at least 48 hours in advance for a group booking.
What kind of facilities do you have in the Spa?
We recommend our guest arrive one hour prior to their treatment time to enjoy the facilities such as: Amethyst Crystal Steam Room, Sauna, Ice Fountain, Chi-Water Jacuzzi, Relaxation Lounge and Experience Shower.