FOUR SEASONS: The Story of a Business Philosophy

By Isadore Sharp

Available in bookstores on May 5, 2009

The founder of Four Seasons Hotels and Resorts shares the philosophy and values that have created his legendary brand.

How did a child of immigrants, starting out with no background in the hotel business, create the world’s most admired and successful hotel chain? And how has Four Seasons grown dramatically over nearly half a century without losing its focus on exceptional quality and unparalleled service?

Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field.

His breakthrough was a vision for a new kind of hotel, one that featured superior design, top-quality amenities and, above all, a deep commitment to service. Sharp realised that customers would gladly pay extra for a “home away from home” experience. But creating that experience would be possible only if everyone – from managers and supervisors to bellmen, servers and housekeepers – was fully engaged.

Readers will be fascinated to learn how Four Seasons does it, year after year, in more than 30 countries around the world.

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Endorsements “There’s something different about a Four Seasons hotel. It’s like gravity doesn’t have the same effect there – the weight of the world lifts from your shoulders as soon as you walk in the door. I’ve often wondered how they do it. Now I know. It’s an inspiring story.” —Morgan Freeman “I have a great deal of respect for Issy Sharp and Four Seasons. I stay at their hotels all the time. This book is a terrific read by one of the smartest men in any business.” —Larry King “Regardless of your business, regardless of your price point, Four Seasons offers invaluable lessons for us all.” —Tom Peters, author of In Search of Excellence		“No one – in our generation – has established a global brand name so totally identified with unquestioned quality as Issy Sharp.” —Peter Munk, Founder and Chairman, Barrick Gold Corporation “This isn’t just another ‘rags to riches’ story but a story about a leader who embodies three essential qualities of exemplary leadership – trust, integrity and optimism – how he leveraged those values to create quality at Four Seasons, and how just about every business that cares about excellence can do the same.” —Warren Bennis, Distinguished Professor of Business, University of Southern California, and author of Judgment and Transparency


Book Reviews and Interviews The Wall Street Journal , April 29, 2009 CTV's Canada AM , May 5, 2009 Business News Network, May 5, 2009

FOUR SEASONS: The Story of a Business Philosophy

By Isadore Sharp

Endorsements

Book Reviews and Interviews